How to negotiate a bill or cancel a subscription

Teach: How to negotiate a bill or cancel a subscription

What to say

To lower a phone, internet or gym bill, look up what new customers are offered, then call and ask for the cancellations or retention team. Say you are thinking of leaving, name the lower offer, and ask what they can do; stay polite and quiet after asking. For subscriptions you no longer use, cancel online and keep the confirmation.

What to show, in order

1. Pull three months of bank statements and list every recurring charge.
2. Cancel anything you have not used in the last month, and save each cancellation confirmation.
3. For bills you keep, look up the current offers for new customers from your provider and its competitors.
4. Call and ask for the cancellations or retention department.
5. Say you are considering switching because of the price, name the specific lower offer, and ask what they can do.
6. Stay polite, stop talking after you ask, and ask to speak to a supervisor if the first answer is no.
7. Write down the new price, how long it lasts, the rep's name and a reference number.
8. Set a reminder for when the promotional price ends so you can call again.

The check question

Ask: Which department usually has the power to lower a bill? Answer: The cancellations or retention team

From EveryManKnows. General information, not professional advice.